999 Terms and Conditions – Know Before You Play

01 Acceptance of Terms

By registering an account on 999, making a deposit, placing a bet, or using any feature of the 999 platform, you confirm that you accept these Terms and Conditions without reservation. These Terms apply to all users of 999, including visitors who browse the site without registering.

These Terms should be read alongside the 999 Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and 999. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

999 reserves the right to update these Terms at any time. When changes are made, the updated Terms will be posted on this page with a revised "last updated" date. Continued use of 999 after any update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.

02 Eligibility

To use 999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 999 does not permit anyone under 18 to register or use the platform under any circumstances.
• You must be legally permitted to participate in online gaming and sports betting under the laws applicable to you in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be an employee, contractor, or close family member of an employee of 999 or any of its affiliated companies.
• You must not be self-excluded from 999 or any other gambling platform under a self-exclusion agreement that covers 999.

03 Account Registration

Each person may hold only one active account on 999. Registering multiple accounts is a serious breach of these Terms and will result in all accounts being closed and all balances being voided.

When registering on 999, you must provide accurate, complete, and up-to-date information. This includes your real name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. Providing false information during registration is grounds for immediate account closure.

You are responsible for keeping your 999 login credentials secure and confidential. Do not share your password with anyone. If you suspect your account has been accessed without your permission, contact 999 support immediately. 999 will not be liable for any losses resulting from unauthorised access caused by your failure to keep your credentials secure.

• Use a strong, unique password for your 999 account.
• Do not log in to 999 on shared or public devices without logging out afterwards.
• Enable any additional security features offered by 999, such as two-factor authentication, when available.
• Notify 999 support immediately if you believe your account has been compromised.

04 Deposits and Withdrawals

All financial transactions on 999 are conducted in Bangladeshi taka (BDT). 999 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. No other payment methods are accepted at this time.

Deposits are credited to your 999 account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes, contact 999 support with your transaction reference number.

Withdrawals on 999 are processed to the same mobile wallet used for your most recent deposit. This is a security measure to prevent fraud. Withdrawal requests are typically processed within 10 minutes during normal operating hours. During periods of high demand, processing may take up to 2 hours.

• Minimum deposit amount: displayed at the 999 cashier at time of transaction.
• Minimum withdrawal amount: displayed at the 999 cashier at time of request.
• 999 does not charge fees on withdrawals. Your mobile wallet provider may apply their own charges.
• Withdrawals will not be processed if your account has an active bonus with an incomplete wagering requirement, unless you choose to forfeit the bonus.
• 999 reserves the right to request identity verification before processing any withdrawal.

05 Bonuses and Promotions

999 offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are displayed at the time the offer is presented. By claiming any bonus on 999, you agree to those specific terms in addition to these general Terms and Conditions.

General bonus rules that apply across all 999 promotions unless otherwise stated:

• Bonuses cannot be withdrawn until the stated wagering requirement has been fully met.
• Wagering requirements must be completed within the time limit specified for each bonus. Expired bonuses are forfeited automatically.
• Only one bonus may be active at a time on a 999 account, unless the promotion explicitly states otherwise.
• 999 reserves the right to cancel any bonus if it determines that the player has attempted to abuse the promotion, including placing bets designed to minimise risk while clearing wagering requirements.
• Bonuses are non-transferable and cannot be exchanged for cash outside of the standard wagering process.
• Free bets and free spins awarded as part of a promotion are subject to the specific terms of that promotion.

06 Betting Rules

All bets placed on 999 are subject to the specific rules of the game or sport being wagered on. These rules are displayed within each game or betting market on the 999 platform. It is your responsibility to read and understand the rules before placing a bet.

General betting rules on 999:

• All bets are final once confirmed. 999 does not accept requests to cancel or amend a bet after it has been placed, except in cases where 999 determines that a bet was accepted in error due to a technical fault.
• 999 reserves the right to void any bet placed on a market that was offered in error, including markets with incorrect odds caused by a technical issue.
• In the event of a dispute over the outcome of a bet, the decision of 999 is final. 999 uses official data sources to settle all sports bets.
• Maximum bet limits apply to all markets on 999. These limits are displayed within each market and may vary by sport, event, and player account history.
• 999 reserves the right to limit or restrict betting on any market at any time without prior notice.

For cricket betting via the Crickex section on 999, additional sport-specific rules apply. These are available within the Crickex section of the platform and cover topics including match abandonment, Duckworth-Lewis adjustments, and in-play bet settlement timing.

07 Prohibited Conduct

The following actions are strictly prohibited on 999 and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Using automated software, bots, scripts, or any other tool to interact with the 999 platform in a way not intended for human users.
• Attempting to exploit bugs, glitches, or errors in the 999 software for financial gain.
• Colluding with other players to manipulate the outcome of any game or betting market on 999.
• Using stolen, fraudulent, or unauthorised payment methods to deposit on 999.
• Engaging in money laundering or using 999 to process funds derived from illegal activity.
• Registering multiple accounts or assisting others in doing so.
• Providing false identity information during registration or verification.
• Attempting to access another player's 999 account without their permission.
• Harassing, threatening, or abusing 999 staff or other players through any communication channel.

08 Account Suspension and Closure

999 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, if it determines that:

• The account holder has breached any part of these Terms and Conditions.
• The account holder has provided false or misleading information during registration or at any subsequent point.
• The account shows signs of fraudulent activity, money laundering, or other illegal conduct.
• The account holder has failed to complete identity verification within the required timeframe.
• Continued operation of the account poses a risk to 999, other players, or third parties.

If your 999 account is closed due to a breach of these Terms, any bonus funds in your account will be forfeited. Real-money balances may be returned at the discretion of 999, after deducting any amounts owed or disputed. 999 will communicate the reason for closure where it is legally permitted to do so.

You may also choose to close your own 999 account at any time by contacting support. Any remaining real-money balance will be returned to your registered payment method after standard verification checks.

09 Responsible Gaming

999 is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. 999 provides a range of tools to help players stay in control of their gambling activity.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your 999 account.
• Session time reminders: Receive notifications after a set period of continuous play on 999.
• Cooling-off periods: Take a short break from 999 without permanently closing your account.
• Self-exclusion: Permanently exclude yourself from 999 if you feel your gambling is out of control. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

To access any of these tools, visit the Responsible Gaming page or contact 999 support directly. If you are concerned about your gambling or the gambling of someone you know, please seek help from a qualified support organisation.

10 Privacy and Data

999 collects and processes personal data in accordance with its Privacy Policy. By registering on 999, you consent to the collection and use of your personal data as described in that policy.

Key points regarding your data on 999:

• 999 collects only the data necessary to operate the platform, verify your identity, process payments, and comply with legal obligations.
• 999 does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data held by 999, subject to legal retention requirements.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 999 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the 999 platform, including but not limited to:

• Loss of funds due to technical failures, server downtime, or connectivity issues beyond 999's reasonable control.
• Losses resulting from your failure to comply with these Terms and Conditions.
• Losses arising from unauthorised access to your account caused by your failure to keep your credentials secure.
• Any interruption to the 999 service caused by maintenance, upgrades, or circumstances outside 999's control.

999 makes no warranty that the platform will be available at all times or that it will be free from errors. While we work hard to maintain high uptime and reliability, temporary outages may occur. 999 will communicate planned maintenance periods in advance where possible.

12 Changes to These Terms

999 reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "last updated" date. For significant changes, 999 may also notify registered players via email or an in-platform notification.

Your continued use of 999 after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using 999 and contact support to close your account and withdraw any remaining balance.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint regarding your 999 account, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the 999 platform
• Response Time: Most queries are resolved within 2 hours via live chat

999 is committed to resolving all complaints fairly and promptly. If you are not satisfied with the outcome of a complaint, you may escalate the matter through the dispute resolution process described in the FAQ section.