Your Privacy Matters

999 Privacy Policy – How We Handle Your Data

At 999, your personal information is treated with the same care we put into the platform itself. This page explains exactly what data we collect, why we collect it, and how we keep it safe.


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Transparent Data Use

Six Things 999 Does to Protect You

These are the core privacy commitments 999 makes to every player. The full policy details follow below.

End-to-End Encryption

Every connection to 999 is protected by 256-bit SSL encryption. Whether you are depositing via bKash, checking your bet history, or updating your account details, your data travels over an encrypted channel that cannot be intercepted by third parties. 999 enforces HTTPS across the entire platform — no exceptions.

Secure Data Storage

Your personal data on 999 is stored in encrypted databases with strict access controls. Only authorised 999 personnel with a legitimate operational need can access player records. All internal access is logged and audited. Passwords are never stored in plain text — 999 uses industry-standard hashing to protect your login credentials at rest.

No Data Selling

999 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. The only time 999 shares your information with outside parties is when it is strictly necessary to operate the platform — such as processing a payment via bKash — or when required by law.

You Control Your Data

999 gives you real control over your personal information. You can request to view the data 999 holds about you, ask for corrections if anything is inaccurate, or request deletion of your account and associated data. These rights are available to all 999 players and can be exercised by contacting our support team at any time.

Minimal Data Collection

999 only collects the data it genuinely needs. We do not ask for information that has no operational purpose. Registration requires your name, date of birth, and a mobile number — nothing more than what is needed to verify your identity and process payments. We do not collect sensitive data like national ID numbers unless required for regulatory compliance.

Marketing Opt-Out

If 999 sends you promotional communications — such as bonus offers or game updates — you can opt out at any time. Every marketing message from 999 includes an unsubscribe option. You can also manage your communication preferences directly in your account settings. Opting out of marketing will never affect your ability to use the 999 platform.

Your Data Rights on 999

These rights apply to every registered player on 999. Contact support to exercise any of them.

Right to Access

Request a copy of all personal data 999 holds about you at any time.

Right to Correction

Ask 999 to correct any inaccurate or incomplete personal data in your account.

Right to Deletion

Request deletion of your account and personal data, subject to legal retention requirements.

Right to Restrict Processing

Ask 999 to limit how your data is used while a correction or objection is being reviewed.

Right to Portability

Receive your personal data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to 999 processing your data for direct marketing or profiling purposes at any time.

Last updated: January 2025

Overview: This Privacy Policy explains how 999 (operated at 999-999.org) collects, uses, stores, and protects your personal data. By registering or using the 999 platform, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected].

01 Introduction

999 takes your privacy seriously. We know that when you share your personal information with us — whether during registration, when making a deposit, or when contacting support — you are trusting us to handle it responsibly. That trust is something we work hard to earn and maintain every day.

This Privacy Policy applies to all users of the 999 platform, including registered players, visitors who browse without an account, and anyone who contacts 999 support. It covers all data collected through the 999 website at 999-999.org, the 999 mobile app, and any other official 999 channels.

This policy should be read alongside the 999 Terms and Conditions. Together, these documents form the complete agreement between you and 999 regarding how your data and your account are managed. If there is any conflict between the two documents on a privacy matter, this Privacy Policy takes precedence.

02 Data We Collect

999 collects only the personal data that is necessary to operate the platform, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data for the sake of it. Below is a breakdown of the categories of data 999 may collect from you:

Data Category Examples Why Collected
Identity Data Full name, date of birth Age verification and account registration on 999
Contact Data Mobile number, email address Account communication, deposit/withdrawal via bKash or Nagad
Financial Data Mobile wallet number, transaction history Processing deposits and withdrawals on 999
Technical Data IP address, device type, browser, session data Platform security, fraud detection, and performance optimisation
Usage Data Games played, bets placed, pages visited on 999 Responsible gaming monitoring and platform improvement
Communications Data Support chat logs, emails sent to 999 Resolving queries and maintaining service quality

999 does not collect sensitive personal data such as national ID numbers, biometric data, or health information unless specifically required by a regulatory authority and with your explicit consent.

03 How We Use Your Data

999 uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which 999 processes your data are:

  • Account management: Creating and maintaining your 999 account, verifying your identity, and keeping your account secure.
  • Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
  • Platform delivery: Providing access to all 999 games, sports betting markets, and features you use on the platform.
  • Customer support: Responding to your queries, resolving disputes, and improving the quality of 999 support interactions.
  • Fraud prevention and security: Detecting and preventing unauthorised access, bonus abuse, money laundering, and other prohibited activities on 999.
  • Responsible gaming: Monitoring your gaming activity to identify potential problem gambling patterns and applying any limits or restrictions you have requested.
  • Legal compliance: Meeting 999's obligations under applicable laws and regulations, including responding to lawful requests from authorities.
  • Marketing communications: Sending you information about 999 promotions, new games, and platform updates — only if you have opted in or where permitted by law.
  • Platform improvement: Analysing aggregated usage data to improve the 999 platform, fix bugs, and develop new features.

04 Legal Basis for Processing

999 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract performance: Processing is necessary to fulfil the agreement between you and 999 — for example, processing your deposit or settling a bet.
  • Legal obligation: Processing is required to comply with a legal requirement applicable to 999 — for example, retaining financial records or responding to a regulatory request.
  • Legitimate interests: Processing is necessary for 999's legitimate business interests, such as fraud prevention and platform security, provided those interests are not overridden by your rights.
  • Consent: Where 999 relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing and Third Parties

999 does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment providers: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal. These providers have their own privacy policies governing how they handle your data.
  • Identity verification services: If 999 requires additional identity verification, your name and date of birth may be shared with a third-party verification provider. This data is used only for verification and is not retained by the provider beyond what is necessary.
  • Legal and regulatory authorities: 999 will disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law, or when necessary to protect the rights, property, or safety of 999, its players, or the public.
  • Technology service providers: 999 uses third-party providers for hosting, analytics, and customer support tools. These providers process data on behalf of 999 under strict data processing agreements and are not permitted to use your data for their own purposes.

Important: 999 will never share your personal data with advertisers, data brokers, or any party for commercial marketing purposes without your explicit consent.

06 Cookies and Tracking

999 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit 999. Here is how 999 uses cookies:

  • Essential cookies: Required for the 999 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies: Help 999 understand how players use the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
  • Preference cookies: Remember your settings on 999, such as your preferred language or display options, so you do not have to set them again each visit.
  • Marketing cookies: Used only if you have consented to receive personalised promotions from 999. These cookies help 999 show you relevant offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how the 999 platform performs for you.

07 Data Retention

999 retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods include:

  • Account and identity data: Retained for the duration of your 999 account and for a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction to comply with financial regulations.
  • Support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for an ongoing dispute.
  • Technical and usage data: Retained in anonymised or aggregated form for platform analytics. Identifiable technical data is deleted within 12 months of collection.

When your data is no longer required, 999 securely deletes or anonymises it so that it can no longer be linked back to you.

08 Security Measures

999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and the 999 platform.
  • Encrypted storage for all sensitive data held in 999 databases, including passwords and payment information.
  • Strict access controls ensuring that only authorised 999 personnel can access player data, with all access logged and audited.
  • Regular security assessments and penetration testing of the 999 platform infrastructure.
  • 24/7 monitoring for suspicious activity, including automated alerts for unusual login patterns or transaction behaviour.
  • Staff training on data protection and security best practices.

While 999 takes every reasonable precaution to protect your data, no system is completely immune to risk. If you suspect your 999 account has been compromised, contact support immediately at [email protected].

09 Exercising Your Rights

To exercise any of your data rights — access, correction, deletion, restriction, portability, or objection — contact the 999 support team at [email protected]. Please include your registered mobile number and a brief description of your request so we can locate your account and respond efficiently.

999 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case 999 will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case 999 may charge a reasonable administrative fee.

If you are not satisfied with how 999 has handled your data rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10 Children and Minors

The 999 platform is strictly for adults aged 18 and over. 999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on 999 or provided us with personal data, we will immediately close the account, delete the data, and void any associated transactions.

If you believe a minor has accessed the 999 platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on any report without delay.

11 Changes to This Policy

999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page. For significant changes, 999 will notify registered players via email or an in-platform notification.

Your continued use of 999 after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how 999 protects your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 999 handles your personal data, please get in touch:

  • Email: [email protected]
  • Live Chat: Available 24/7 through the 999 platform
  • Response Time: Privacy-related queries are typically addressed within 48 hours

Our support team includes Bengali-speaking agents who can assist you in understanding your privacy rights and how 999 manages your data. You will always receive a clear, direct answer — not a copy-paste response that misses your actual question.

For data deletion or account closure requests, please contact support via live chat or email with your registered mobile number. We will confirm receipt and process your request within the timeframes stated in Section 9.

Safe and Secure on 999

Your Data Is Safe – Now Start Playing

Register on 999 in under two minutes. Deposit via bKash, Nagad, or Rocket and enjoy cricket betting, fishing games, and more — all on a platform that takes your privacy seriously.

18+ only. Please bet responsibly. Visit our Responsible Gaming page for tools and support.